Lisbon Airport → Lisbon Center

The route estimate is around 20 minutes in normal conditions. Allow for traffic and the precise hotel location; immigration and baggage collection are additional to driving time.

Follow the meeting instructions sent for your booking. Our usual meeting area is the Tour Operators area in arrivals. Keep the contact details available and let our team know if you cannot locate the driver.

Yes. Send your accommodation, flight number and departure date. We will confirm the pickup time and location; hotel pickup is arranged for a specific time rather than an open-ended waiting service.

Share your flight number when booking so we can monitor its arrival. Airport transfers include 60 minutes of waiting. If immigration or baggage collection takes longer, contact our team so we can confirm the available arrangements. Request a personalised name sign at booking at no extra charge.

Tell us the number of passengers, large suitcases, cabin bags and any pushchair or golf equipment. Seating capacity alone does not guarantee luggage space. We will confirm the appropriate Mercedes category for your group; request child seats with the ages of the children before travel.

Vehicles with capacity for up to 7 passengers: 100% refund with at least 48 hours’ notice; 50% refund from 24 to less than 48 hours; no refund with less than 24 hours’ notice or for a no-show. Other vehicles are subject to prior verification, with terms confirmed before booking. Notice is measured before the scheduled service start time. The rule depends on vehicle capacity, not the number of passengers in the booking. Something unexpected happened? Talk to us and tell us what happened. We review each situation individually; any exception is confirmed in writing. Any specific conditions for tickets or third-party services are disclosed before payment.