Terms & Conditions

Terms and Conditions — Mystic Travels

Company: Mystic Travels — Operated by Destino Descoberto, Lda
VAT Number: 510 884 490
Website: www.mystic-travels.com
Phone: +351 930 664 660
Email: booking@mystic-travels.com

Last Update: November 2025

1. Introduction

These Terms and Conditions govern the use of the website www.mystic-travels.com and the purchase and provision of services by Mystic Travels.

By accessing the website or booking any service, the user confirms that they:

• Have read and understood these Terms and Conditions
• Agree to be legally bound by them
• Confirm they have the legal capacity to enter into binding agreements

If the user does not agree with these Terms, they must refrain from using the website or booking services.

2. Definitions

For the purpose of these Terms:

Client
Any individual or legal entity that purchases or contracts services from Mystic Travels.

User
Any visitor browsing the website.

Booking
A reservation confirmed through full or partial payment or written confirmation.

Services
Includes Transfers, Tours, Experiences, Tickets and Complementary Reservations.

Partner / Supplier
Third-party service provider collaborating with Mystic Travels.

No-show
Failure of the client to appear at the agreed location and time without prior notice.

3. Scope of Services

Mystic Travels operates as a tourism service provider and booking facilitator, offering transportation and tourism-related services.

Services may include:

• Private Transfers
• Private and Shared Tours
• Tourism Experiences
• Ticket Reservations
• Hotel and Restaurant Reservations
• Cruise and activity bookings
• Chauffeur services

Some services may be delivered directly by Mystic Travels or through approved partners.

4. Transfers

4.1 Nature of Service

Transfer services include:

• Private vehicle
• Professional driver
• Door-to-door transport
• Flight monitoring (when applicable)
• Standard luggage allowance

4.2 Client Responsibilities

The client must provide:

• Correct pickup location
• Accurate pickup time
• Number of passengers
• Luggage quantity
• Flight details when applicable

Mystic Travels is not responsible for issues resulting from incorrect information provided by the client.

4.3 Waiting Time

Airport pickups include:

• 60 minutes free waiting time after flight landing

Other locations include:

• 15 minutes free waiting time

Additional waiting time may be charged.

4.4 Delays

If the client delays the pickup beyond reasonable limits:

• Additional charges may apply
• Service may be cancelled without refund

5. Tours

Tours may include:

• Transportation
• Driver or professional guide
• Planned itinerary

Unless explicitly stated, tours do not include monument tickets, meals, or external activities.

Mystic Travels reserves the right to modify itineraries due to:

• Weather
• Safety concerns
• Road conditions
• Monument closures
• Force majeure

6. Experiences and Activities

Experiences may include:

• Wine tastings
• Gastronomic activities
• Cultural experiences
• River cruises
• Helicopter tours
• Yacht charters
• Guided visits

Many experiences are provided by certified third-party suppliers.

Operational responsibility for those activities belongs to the respective partner.

7. Ticket Reservations

Ticket services may include:

• Museums
• Monuments
• Events
• Cultural attractions

Tickets follow the supplier’s conditions, including:

• Refund policies
• Date restrictions
• Entry conditions

Mystic Travels is not responsible for supplier policy changes.

8. Complementary Reservations

Mystic Travels may assist with reservations for:

• Hotels
• Restaurants
• Events
• Transport
• Cruises

When booking on behalf of the client:

• The client authorizes Mystic Travels to act as an intermediary
• The supplier's policies apply

9. Prices

All prices are displayed in Euros (€).

Prices may include:

• VAT
• Driver costs
• Fuel
• Highway tolls
• Parking (when applicable)

Additional costs may apply for:

• Extra luggage
• Additional hours
• Route changes
• Waiting time
• Special vehicle requests

Prices are subject to change until booking confirmation.

10. Payments

Payment may be made through:

• Credit or debit card
• Online payment links
• Bank transfer
• Approved corporate invoicing

Mystic Travels may require full or partial payment before confirming a booking.

Failure to complete payment may result in cancellation of the reservation.

11. Chargeback Policy

By completing a payment, the client agrees that:

• The service description was clear
• The price was accepted
• Cancellation conditions were understood

Chargebacks filed without legitimate cause may result in:

• Legal recovery procedures
• Administrative fees
• Service suspension

Mystic Travels reserves the right to submit all booking documentation, communication and service records as evidence to payment processors.

12. Cancellation Policy

Transfers

• Up to 24 hours before pickup: full refund
• Less than 24 hours: no refund

Tours

• Up to 48 hours before start: full refund
• Less than 48 hours: 50% refund
• Less than 24 hours: no refund

Experiences

Follow supplier policies.

Many experiences are non-refundable.

Tickets

Generally non-refundable.

13. No-Show Policy

If the client:

• Does not appear at the pickup location
• Cannot be contacted
• Is more than the allowed waiting time late

The booking will be classified as No-show.

No refunds will be issued.

14. Client Conduct

Clients must:

• Respect drivers and staff
• Follow safety rules
• Avoid damage to vehicles

Mystic Travels may refuse service if a client:

• Is intoxicated
• Behaves aggressively
• Creates safety risks

Any damage caused will be charged to the responsible client.

15. Vehicle and Capacity

Each vehicle has a maximum passenger and luggage capacity.

Mystic Travels reserves the right to refuse transport if:

• Passenger limits are exceeded
• Luggage exceeds safe limits

In such cases additional vehicles may be required.

16. Force Majeure

Mystic Travels shall not be liable for service disruptions caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Political unrest
• Traffic accidents
• Government restrictions
• Strikes
• Airport closures

In such cases services may be modified, postponed or cancelled.

17. Liability

Mystic Travels' liability is limited to the value of the service booked.

Mystic Travels is not responsible for:

• Missed flights
• Delayed flights
• Traffic conditions
• Weather conditions
• Partner service failures

Clients are responsible for travel insurance.

18. Insurance

Vehicles used for transportation services comply with Portuguese legislation and include mandatory insurance coverage.

Clients are encouraged to have personal travel insurance covering:

• cancellations
• medical assistance
• travel disruptions

19. Personal Data (GDPR)

Mystic Travels processes personal data in accordance with the General Data Protection Regulation (GDPR).

Data collected may include:

• Name
• Email
• Phone number
• Booking details

Data is used only for:

• Reservation processing
• Customer support
• Operational communication

Clients may request data access, correction or deletion via:

booking@mystic-travels.com

20. Intellectual Property

All content on the website including:

• Text
• Images
• Logos
• Design
• Brand identity

is the exclusive property of Mystic Travels.

Unauthorized reproduction or distribution is prohibited.

21. Website Use

Users agree not to:

• Attempt to hack or disrupt the website
• Upload malicious code
• Misuse booking systems
• Conduct fraudulent transactions

Mystic Travels reserves the right to block access in case of misuse.

22. Third-Party Links

The website may contain links to external websites.

Mystic Travels is not responsible for the content or policies of third-party websites.

23. Amendments

Mystic Travels reserves the right to update these Terms and Conditions at any time.

Changes become effective upon publication on the website.

Continued use of the website implies acceptance of the updated terms.

24. Applicable Law

These Terms and Conditions are governed by Portuguese law.

25. Dispute Resolution

In the event of disputes, the parties agree to attempt resolution through:

• Direct negotiation
• Consumer Arbitration Centers

If no resolution is reached, the competent jurisdiction shall be:

Court of Porto, Portugal